General Inquiries

Questions about the Igipe platform, account support, partnerships, or billing should be directed to our general support channel.

Primary contact: [email protected]

• Product information, feature requests, and usage guidance
• Account setup, onboarding, and access issues
• Billing questions, invoices, and payment methods
• Feedback and non-technical inquiries

Developer Submissions

Developers seeking API access, integration opportunities, or partnership programs should submit a formal proposal. Our team reviews submissions for technical feasibility, security posture, and alignment with Igipe’s roadmap.

Submission checklist (include in your email):

• Organization name, primary contact, and role
• Project name and a concise overview
• Use case, target audience, and expected impact
• Technical documentation or API references (if available)
• Security, privacy, and compliance considerations
• Timeline and any required commitments

Send submissions to: [email protected] with the subject line “Developer Submission – [Organization Name]”.

Response Times

Igipe follows a structured response SLA to ensure predictability and accountability in every engagement.

• General inquiries: typically 24–48 business hours during standard operations.
• Billing and account-related questions: up to 48 business hours.
• Developer submissions: initial review within 3–5 business days; complex integrations may require additional discussions.
• Urgent security or incident-related inquiries: priority escalation with acknowledgement within 2 hours.

Actual response times may vary by request complexity and current support load. If you have an ongoing ticket, please reference the ticket number in all communications to facilitate faster handling.